Shipping policy

Shipping Policy

At Frasstgrow, we aim to deliver your organic frass fertilizer safely and on time. Once your order is placed successfully, our team will process and pack it with proper care to ensure the product reaches you in good condition.

Order Processing Time

Orders are usually processed within 1–2 working days after payment confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.

Shipping Time

Delivery time may vary depending on your location and courier service availability. Most orders are delivered within 3–7 working days after dispatch. Remote locations may take additional time.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order. Any free shipping offers will be applied as per the current website promotion.

Order Tracking

Once your order is shipped, tracking details will be shared with you through SMS, email, or WhatsApp, depending on the contact details provided at checkout.

Incorrect Address or Contact Details

Please make sure your shipping address, pin code, and phone number are correct while placing the order. Frasstgrow will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer details.

Damaged or Missing Product

If your product is damaged during transit or any item is missing from your order, please contact us within 24 hours of delivery with clear photos or an unboxing video. Our team will review the issue and help you with a replacement or a suitable solution.

Contact for Shipping Support

For any shipping-related help, contact us at:
Email:
Phone/WhatsApp: