Refund policy

Returns, Refunds & Replacement Policy

At Frasstgrow, customer satisfaction is important to us. Since our product is an organic fertilizer, we follow a careful return and replacement policy to maintain product quality and hygiene.

Return Eligibility

Returns are accepted only if the product is damaged, leaked, wrong, or defective at the time of delivery. To raise a return or replacement request, please contact us within 24 hours of receiving the order.

To be eligible for a return or replacement, the product must be unused, unopened, and in its original packaging.

Non-Returnable Products

We do not accept returns for products that have been opened, used, damaged after delivery, or returned due to a change of mind. Products purchased during special discounts, clearance sales, or offers may also not be eligible for return unless they were received damaged or wrong.

Replacement Policy

If you receive a damaged or incorrect product, we may offer a replacement after verifying the issue. Please share your order number, photos of the product, packaging, and an unboxing video for faster support.

Refund Policy

Refunds are processed only after the issue is verified by our team. Once approved, the refund will be processed to your original payment method within 5–7 working days. The time taken to reflect the refund may depend on your bank or payment provider.

Order Cancellation

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation may not be possible.

How to Raise a Return or Refund Request

To request a return, replacement, or refund, contact us with your order details at:

Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]

Please mention your order number and attach clear photos or an unboxing video of the product and outer packaging.

Final Decision

Frasstgrow reserves the right to approve or reject any return, refund, or replacement request after reviewing the product condition and issue details.